FAQ's
QUICK LINKS: No Video l Links | Streaming | Download | Search | Captions | Full Screen l Rights
If you see "Only available on TV" in the Video Available column, it means that this series or program is only available via our broadcast service on Wisconsin's Public Television Stations. Refer to the Broadcast Airdates for broadcast times.
If you see "Exclusive content for Wisconsin residents only...", it means that you are not authenticated as a Wisconsin resident through BadgerLink. Our streaming video resources are available to Wisconsin residents only.
If you are a Wisconsin resident and you see "Exclusive content for Wisconsin residents only...", instead of "Watch Now" or "Watch Later" buttons, try these steps:
Return to the Wisconsin Media Lab home page at WIMediaLab.org, then use the drop-down boxes to locate the video you are looking for. This will take you into the BadgerLink authentication process. If your IP is not recognized by the BadgerLInk system, you will need to use your Wisconsin library card number (or student ID number if you are a student) to log in to BadgerLink. Follow the instructions you see on the screen. When you are taken to the BadgerLink home page, click on Wisconsin Media Lab to return to our system.
For more information on BadgerLink authentication, see the BadgerLink FAQ.
The most common reason for receiving this error message is trying to link directly to a specific video. It is not possible to link directly to a video. If you want to tell someone about a video via e-mail, give them the title of the video series and episode, and send them to WIMediaLab.org to navigate to the video.
If you wish to put a link directly to Wisconsin Media Lab, Soundzabound, or Digital Science Online on your school's website, please
Click here for our direct links and logos page.
Do not simply paste the URL from your browser into your page, or your users will not be authenticated into BadgerLink and they will not be able to view or download video.
If you are having problems trying to view the streaming video content please visit the Windows Media Player FAQ page to find answers to common questions.
Here are other helpful links for troubleshooting WHY the streaming video may not be playing:
• Streaming Errors in Windows Media Player
• Windows Media Help and Support
• Windows Media How-to Center
If you click "Watch now" but the video starts to download, it may mean that RealPlayer is set as your default player. See these links to solve this problem:
Configure media types for RealPlayer
Set Windows Media Player as your default
Using a MAC?:
A. Install Flip4Mac - With Windows Media® Components for QuickTime, by Flip4Mac™, you can play Windows Media files (.wmv) directly in QuickTime Player and view Windows Media content on the Internet using a Web browser. FYI: Once installed, you can change your player settings by going into your MAC's System Preferences and clicking on Flip4Mac in the Other section.
B. Make sure that you have Windows Meda Player 9 for MAC OSX installed. (Windows Media Player 9 is no longer updated by Microsoft, and they themselves recommend Flip4Mac)
If you'd rather have the out-dated Windows Media Player 9 for Mac, learn more about the player for and access the free downlaod.C. If video does not play even with Flip4Mac installed, you may need to disable or uninstall other video player software such as Perian or VLC.
Using a PC?:
Check your Windows Media Player codecs. Learn more about video codecs.
The file format that you are downloading is a .zip file. Once you unzip it, you can save or open the video or image files you have downloaded (.wmv, .m4v or .jpg files).
Using a PC?:
Simply double click on the file to begin an extraction wizard. If you find you are unable to open a file, click on extract all files in the folder tasks pane.
Using a MAC?:
Simply double click on the file to unzip it... did that not work? You can download Stuffit Expander to unzip the file.
Why are there two animation files in the folder I downloaded?
The animations in the Science Images and Animations series are available in two formats, .wmv and .m4v. Choose the format you prefer and delete the other format.
- .wmv - plays on PC with Windows Media Player
- .m4v - plays on Mac, iPod, or PC with QuickTime or RealPlayer
** If you are unable to play the .m4v file, you may change the extension to .mp4
Click on Search to go to the Badgerlink Advanced Search page.
Click on Clear Checkmarks button in upper left corner of the large blue box
Click the checkbox to select ECB l Wisconsin Media Lab (ONLY)
Enter your search term in the Search For box
Click the Search button
.
Windows Media Player
Under the Play menu, scroll down to Lyrics, Captions, and Subtitles, then choose On if available.
**If you dont see the "Play" menu, simply right-click in the top black menu bar, and choose "Show Classic Menus".
QuickTime Player
Captions are displayed automatically.
Windows Media Player on a PC: Simply click the tiny icon (square with an arrow inside) in the lower right hand corner of your screen:
Or choose Full Screen from the view pull down menu at the top of your Windows Media Player. If you are not running classic menus then you will have to right-click in the top black bar to get the view options.
See examples below:
QuickTime Player on a MAC: If your video opens in a separate QuickTime player window, Simply click the tiny icon in the lower right hand corner of your screen:
If the video opens in your web browser you will see no controls, and you cannot view in full screen. This is a limitation of the browser plugin. You will need to change your settings so that QuickTime will launch a separate player. Go to System Preferences, choose Flip4Mac and check Launch QuickTime Player.
See example below:
Check out our Rights page for all the answers (you can click "Rights" at the bottom of any page).
Any other Q's? Contact our
Webmaster