The State of Wisconsin-Educational Communications Board is now offering contractual engineering and other services related to the construction or operation of telecommunications facilities at Wisconsin schools. This service is offered in response to requests from schools without access to other service organizations able to perform systems maintenance. There are two types of service curently available:
- ROUTINE MAINTENANCE - this agreement covers an annual inspection and operational check of the system, and phone consultations as needed. The annual fee depends on the location and type of system. It does not cover needed parts. Please call for a quote for your system and location.
- EMERGENCY SERVICE - this is a "time-and-materials" type service. Response time is within 48 hours of acknowledgement. Fees will depend on location, parts needed and time necessary to complete service.
WHERE TO CALL
ROUTINE MAINTENANCE(needed parts are extra)
- Satellite receive systems - Annually inspect, adjust and retune the system, if necessary, to ensure that the system is fully operational, especially prior to the beginning of the school year.
- Distance Education Television Studios - Annually inspect all systems, check all connections and perform a video analysis of the system signal.
- EBS Receive system - Annual inspection of the antenna, downconverter and receive line for potential damage; performance of a signal strength test on the system.
- In-house cable distribution - Annual performance check involving signal strength analysis for distribution system.
- Microwave systems -
- -(OFS) Quarterly system check, including frequency, power and video/audio signal quality.
- -(EBS) Monthly inspections including FCC performance checks for power & frequency, filter cleaning, video and audio signal analysis, general site inspection.
EMERGENCY MAINTENANCE An ECB Engineer will respond to emergency problems in a Distance Education system within 48 hours of acknowledgement of notification from school. ECB Engineers are equipped with the necessary equipment to troubleshoot most technical problems. However, they do not carry "spare parts" for every system in the State. The ECB has manufacturer contacts to get most major parts in a short period of time. WHERE TO CALL FOR PRICING AND SERVICE INFORMATION:For general information and Routine and Emergency Maintenance quotes for your system, call the nearest Service Center.
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