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Contractual Engineering Maintenance

The Wisconsin-Educational Communications Board now offerins contractual engineering and other services related to the construction or operation of telecommunications facilities at Wisconsin schools. This service is offered in response to requests from schools without access to other service organizations able to perform systems maintenance.

There are two types of service currently available:

Routine Maintenance -
This agreement covers an annual inspection and operational check of the system, and phone consultations as needed. The annual fee depends on the location and type of system. It does not cover needed parts. Please call for a quote for your system and location.

Emergency Service-
This is a "time-and-materials" type of service. Response time is within 48 hours of acknowledgement. Fees will depend on location, parts needed and time necessary to complete service.

1. 
   Satellite Receive Systems - If necessary, the ECB annually inspects, adjusts and retunes the system to ensure that the system is fully operational, especially prior to the beginning of the school year.
   
   
2. Distance Education Television Studios - ECB annually inspects all systems, checks all connections and performs a video analysis of the system signal.
   
   
3. In-house Cable Distribution - ECB performs an annual signal strength analysis for distribution system.
   
   
4. Microwave Systems - The OFS offers a quarterly system check that assesses frequency, power and video/audio signal quality. The ECB monthly inspection includes FCC power & frequency performance checks, filter cleaning, video and audio signal analysis, and general site inspection.
   
   

Emergency Maintenance - An ECB Engineer will respond to emergency problems in a Distance Education system within 48 hours of school notification. ECB Engineers are equipped to troubleshoot most technical problems. ECB engineers do not carry "spare parts" for every system in the State, however the ECB has manufacturer contacts to get most major parts in a short period of time.

Where to Call for Pricing and Service Information:
For general information or routine and emergency maintenance quotes for your system, call the nearest Service Center.